eesel AI is a smart AI knowledge assistant that helps people find answers fast, using the information your team already has in docs, help articles, and other tools. Instead of making you rebuild everything in a new system, it connects your existing content and can reply like a helpful support teammate. It is made for customer support and CX, so it can help answer common questions, reduce repetitive work, and keep help consistent across places like chat or a website widget. In simple words, eesel AI turns your scattered knowledge into clear answers, so customers and teams can get help in seconds.
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Summary
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| Foundation Year | 2020 |
| Country | 🇦🇺 Australia |
| Founders | Amogh Sarda |
| Tier | Free Trial, Paid |
| Platforms | API, Web Browsers |
| AI Features | AI Chatbot, AI Copilot, AI Knowledge Base, API, Email Writer |
| Pricing From | $239 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Knowledge Base, AI Chatbot |
| Affiliate Program | No |
| White Label | No |
| API | Yes |
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Description
Features
- AI for Chatbot Commerce
- AI for Agent Assist
- AI for Customer Support Automation
- AI for IT Operations
- AI for Service Desk
- AI for IT Service Management
- AI Agent
- AI Copilot
- AI Triage
- AI Chatbot
- AI Internal Chat
- AI email writer
- eesel Docs Search
Free Plan & Pricing
Free Tier
Free Trial (7 Days)
Limited Access
Paid Plans
Team ($239 Per Month)
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 interactions / mo
Business ($639 Per Month)
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 interactions / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI interactions
Refund Policy
The Terms don’t describe a general “refund on cancellation” policy, so refunds aren’t promised just because you uninstall or end the service. They do say eesel may give a prorated refund of prepaid fees if it terminates your use of the service due to an IP infringement issue (Section 9.3).
5 Ratings
[4.6/5]
[N/A]
5app.ai Rating
[N/A]
AI Review
[4/5]
eesel AI receives mostly positive feedback for its easy setup, seamless integrations with tools like Zendesk and Freshdesk, accurate responses when trained properly, and simulation mode for testing ROI. Some users note occasional inaccuracies in bot responses and a clunky experience, but support is responsive. Overall, it's praised for quick value and automation in customer support.
Sources:- Appsumo.com, G2.com, Skywork.ai, Capterra.com
Our Expert's Opinion
[4.3/5]
After testing eesel AI (and comparing it with other knowledge base and support AI tools), I felt it is a fast and useful way to get answers from company docs without hunting through many pages. I liked that it can pull helpful info from connected tools and reply in a clear, “support teammate” style, which can save time for both customers and internal teams. But it is not perfect: the answer quality depends a lot on how clean and up to date your documents are, and sometimes it can miss the exact detail you want or give a reply that feels a bit too general. Setup can also take some effort if your content is messy or spread across too many places. Overall, I think eesel AI is a strong option for quick self-serve answers, but it still needs good content and careful checking for important questions.
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