Summary
| Foundation Year | 2022 |
| Country | 🏴 England |
| Founders | Mike Heap, Alex Rainey |
| Tier | Free Trial, Paid |
| Platforms | API, Web Browsers |
| AI Features | AI and automation, AI Chatbot, AI Knowledge Base, API |
| Pricing From | $14 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Knowledge Base |
| Affiliate Program | Yes |
| White Label | Yes |
| API | Yes |
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Description
Features
- AI-powered customer support agent
- Existing helpdesk integrations (e.g., Zendesk, Intercom, Freshdesk)
- Knowledge syncing from websites and docs
- Cloud knowledge source connections (Google Drive, Notion, etc.)
- Conversational Insights dashboard
- AI Actions/Tools for backend automation
- Tasks automation for workflows
- Guidance customization for AI responses
- Human handover escalation
- Multilingual response support (100+ languages)
Free Plan & Pricing
Refund Policy
5 Ratings
[4.5/5]
[N/A]
5app.ai Rating
[N/A]
AI Review
[3.8/5]
My AskAI receives mixed reviews: users praise its quick setup, ease of use, and effectiveness for basic customer support, often noting 75%+ answer rates and good integrations. However, complaints include unreliable data crawling, flaky uploads, service outages, confusing pricing, and limitations for complex queries or scaling.
Sources:- Capterra.com, Eesel.ai, G2.com, Softwareadvice.com
Our Expert's Opinion
[4/5]
After trying and comparing My AskAI with other AI support tools, I feel it is very easy to set up and can answer many common support questions fast, which saves time for teams. Many users say it works well with their helpdesk and starts answering right after setup, and that the insights features really help improve their docs. But I noticed that sometimes it can struggle with deeper context or strange phrasings, and a few reviewers said the interface could be better or that some useful features are only in higher plans, so it isn’t perfect for everything. Still, for basic automated support and saving hours of simple work, it feels like a solid choice, but you shouldn’t expect it to handle every tricky question without some tweaking.
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