Summary
| Foundation Year | 2016 |
| Country | 🏴 England |
| Founders | Taylor Sloane, River Sloane |
| Tier | Free Trial, Paid |
| Platforms | API, Web Browsers |
| AI Features | AI Analytics, AI Knowledge Base, AI Translations, Extension for Article Access, Powerful Editor, Searchable Knowledge Base |
| Pricing From | $39 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Knowledge Base |
| Affiliate Program | No |
| White Label | No |
| API | Yes |
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Description
Features
- Searchable Knowledge Base
- Powerful Editor
- AI-Assisted Writing & Draft Generation
- Multilingual / Machine Translations
- Custom Branding & Customization
- Built-In Analytics & Feedback Tools
- Permissioning / Access Control
- Integrations Hub (e.g., Intercom, Front, Slack)
- Chrome Extension for Article Access
- API Support
Free Plan & Pricing
Refund Policy
5 Ratings
[4.3/5]
[N/A]
5app.ai Rating
[N/A]
AI Review
[4.3/5]
HelpDocs receives strong praise for its ease of use, excellent customer support, intuitive setup, and ability to reduce support tickets significantly. Users highlight the user-friendly interface, markdown editors, and quick live chat assistance, though some note limitations like poor integrations, lack of advanced features for large teams, and occasional pricing concerns.
Sources:- Capterra.com, G2.com, Cuspera.com
Our Expert's Opinion
[4.1/5]
After trying HelpDocs AI and comparing it with other tools I’ve used, I think it’s useful but not perfect. The AI makes writing drafts and outlines much faster and can help you start articles without staring at a blank page, which is great for speeding up your workflow. It also keeps your content consistent and gives ideas you might not have thought of. But it’s not always perfectly accurate or ready to publish without editing, so you still need to check the facts and tone yourself just like with any AI tool. The search and suggestion features are okay, but sometimes don’t understand really specific or technical questions as well as a human writer would. Overall, it’s a good helper but not a full replacement for a real editor or writer, and you should be careful not to rely on it blindly.
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