Summary
| Foundation Year | 2013 |
| Country | 🇺🇸 United States |
| Founders | Tytus Gołas, Marcin Wiktor |
| Tier | Free Trial, Paid |
| Platforms | Android App, API, Desktop App, iOS App, MacOS App, Web Browsers |
| AI Features | AI Analytics, AI Chatbot, Chat Agent, Chat Assistant |
| Pricing From | $29 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Chatbot Support |
| Affiliate Program | Yes |
| White Label | No |
| API | Yes |
Gallery
Description
Features
- Lyro AI Chatbot
- Live Chat
- Help Desk
- Automation Flows
- Ticketing System
- Multichannel Communication
- Analytics
- Customization Options
- Integrations with various platforms
Free Plan & Pricing
Refund Policy
5 Ratings
[4.7/5]
[4.3/5]
5app.ai Rating
[4/5]
AI Review
[4.6/5]
Tidio is a reliable and easy-to-use live chat and AI chatbot platform that helps manage customer interactions across multiple channels. It is praised for saving time, having effective AI bots, easy setup, and good integration with social media and Shopify. Pricing may increase with advanced features, and some users note limitations in customization and feature changes over time.
Sources:- Tidio.com, Apps.shopify.com, Capterra.com, G2.com, Chatimize.com
Our Expert's Opinion
[4.5/5]
After trying Tidio, I found it to be a strong tool for customer support, especially with its Lyro AI chatbot that quickly responds to common questions. The live chat feature works well for real-time support, and the dashboard is clear and easy to manage, which is great for busy teams. However, setting up some of the automation flows took a bit longer than expected, and customizing these flows can feel a bit limiting if you want something really unique. Tidio has a solid integration list, but not all tools work seamlessly, so some extra setup was needed. Overall, it’s a very helpful app, especially for small to medium-sized businesses looking for a quick customer service solution, but there’s room for more flexibility.
Marietta Renaud
Tidio AI is a helpful tool for small businesses to improve customer service with smart chatbots. It is easy to set up and can answer many common questions, which saves time. While there is a small learning curve, overall it makes handling customer chats smoother and more efficient.