Summary
| Foundation Year | 2021 |
| Country | 🇮🇳 India |
| Founders | Ramesh Kumar, Rohit Garg |
| Tier | Freemium, Paid |
| Platforms | Android App, API, iOS App, Web Browsers |
| AI Features | Agent Bot, AI Bots, AI Chat, AI Chatbot, API, Chat Assistant |
| Pricing From | $13.74 Per Month |
| Support | Yes |
| Best Used For | AI Chatbot |
| Affiliate Program | Yes |
| White Label | Yes |
| API | Yes |
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Description
Features
- AI Chatbot Builder (No-code)
- Live Chat
- Omnichannel Support (WhatsApp, Facebook, Instagram, Telegram, Website, MS Teams)
- ChatGPT4o-Powered AI Conversations
- Lead Generation
- Appointment Booking
- Marketing Automation
- Sales Automation
- Customer Support Automation
- Unified Inbox
- Multi-Language Support
- Custom LLM Integration
- Contextual Conversations
- Personalized AI Chatbot Avatars
- E-commerce Support (Product Catalogs, Order Tracking)
- AI-Powered FAQ Handling
- Integration with CRMs & Tools (Zoho CRM, HubSpot, Google Sheets, Zapier, Twilio, etc.)
- WhatsApp Business API Integration
- Analytics & Performance Tracking
- Chatbot ROI Calculator
- WordPress Plugin for Chatbot Integration
- White Label & Reseller Options
- Chatflow Builder
- Automated Replies for Social Media (Stories, Comments, Messages)
- Data Training from Multiple Sources (Docs, PDFs, Google Sheets, PPTs, Excel)
- 24/7 Customer Engagement
- Seamless E-commerce & SaaS Automation
- Customizable Chatbot Personality & Branding
- WhatsApp QR Code & Link Generator
- Onboarding Support & Dedicated Assistance
Free Plan & Pricing
Refund Policy
5 Ratings
[N/A]
[4.3/5]
5app.ai Rating
[N/A]
AI Review
[3.2/5]
BotPenguin offers a user-friendly chatbot platform with reasonable pricing and good features for marketing and customer support. However, some users report inconsistent support and missing features, and a few have experienced reliability issues.
Sources:- Sitejabber.com, Capterra.com, Erwinvanginkel.com, G2.com
Our Expert's Opinion
[4/5]
After using BotPenguin, I found it to be a very easy-to-use chatbot maker, especially for people who don’t know coding. The integration with WhatsApp, Facebook, and websites worked well, and the AI responses felt natural. Setting up automation for lead generation and customer support was simple, and the free plan is a great option for small businesses. But, the customization options felt a bit limited, and the dashboard could be more user-friendly. Also, while it supports many integrations, some advanced features require paid plans. Overall, it’s a great chatbot for beginners and small teams, but big businesses might need more flexibility.
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