Summary
Foundation Year | 2017 |
Country | 🇺🇸 United States |
Founders | Muddu Sudhakar, Christos Tryfonas |
Tier | Paid Only |
Platforms | Web Browsers |
AI Features | AI Copilot, AI Voice Assistant, AI Voice Bot, Generative AI, Integration |
Pricing From | N/A |
Support | Yes |
Best Used For | AI Voice Assistant |
Affiliate Program | No |
White Label | No |
API | No |
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Description
Features
- AiseraGPT
- AI Copilot
- AI Search
- Agent Assist
- AI Voice Bot
- Gen AI Platform
- AI Service Desk
- AI Customer Service
- AIOps
Free Plan & Pricing
No free plan/trial available for Aisera’s AI Voice Assistant
Refund Policy
5 Ratings
[4.5/5]
[N/A]
5app.ai Rating
[N/A]
AI Review
[4/5]
Aisera.com has received generally positive reviews from customers. The platform is praised for its ability to improve customer service and reduce support costs. For instance, Reputation, a company with 116,000 users, achieved a 60% auto-resolution rate and saved over 10.6k agent hours by using Aisera's Generative AI technology[1]. Customers also appreciate the robust feature set and reliability of Aisera's solutions, which have become indispensable tools for their teams[2]. However, there is only one review available on Reviews.io, which gives Aisera a 4.0 rating based on one review. The reviewer found the platform helpful but noted that there is limited information available on the site[5]. Overall, Aisera is seen as a valuable tool for enhancing productivity and reducing costs, but more reviews would provide a fuller picture of its effectiveness.
Last Fetched Date: December 23, 2024, 8:55 amOur Expert's Opinion
[4/5]
After trying Aisera's AI Voice Assistant, I found it to be very helpful for handling simple questions and saving time. It has a natural voice and works well in multiple languages, which is great. However, compared to similar apps I've used, it sometimes struggled with more complicated requests and needed to transfer to a live agent sooner than expected. The integration with other channels like SMS is a nice feature, but setting it up felt a bit tricky. Overall, it’s a solid tool for basic tasks, but there’s room for improvement in handling complex situations and making setup easier.
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