Summary
| Foundation Year | 2023 |
| Country | 🇨🇦 Canada |
| Founders | Yasser Elsaid |
| Tier | Freemium, Paid |
| Platforms | API, Web Browsers |
| AI Features | Agent Bot, AI Chatbot, AI Knowledge Base, API, Automated Customer Support, White Label Editor |
| Pricing From | $40 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Knowledge Base, AI Chatbot |
| Affiliate Program | Yes |
| White Label | Yes |
| API | Yes |
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Description
Features
- AI Agents for customer support & sales
- Real-time data synchronization
- No-code chatbot builder
- Multi-platform integration (Slack, WhatsApp, Messenger, etc.)
- Smart escalation to human agents
- Advanced reporting & analytics
- AI model comparison & customization
- Secure data encryption (SOC 2 Type II, GDPR compliant)
- Personalized responses based on user data
- API access for deep integration
- White-labeling (remove Chatbase branding)
- Automated customer actions (e.g., updating subscriptions)
- Multilingual support (80+ languages)
- Enterprise-grade security & compliance
- Observability & activity tracking
- AI-powered misinformation guardrails
Free Plan & Pricing
Refund Policy
5 Ratings
[N/A]
[3.2/5]
5app.ai Rating
[N/A]
AI Review
[3.8/5]
Chatbase receives mixed reviews: praised for its ease of use, quick setup in under 10 minutes, and effective AI chatbots trained on websites or documents, ideal for beginners and small businesses. However, users criticize high costs, limited free plan credits, accuracy issues like hallucinations and wrong answers, restrictive tiers, and lack of advanced features like chatbot flows or marketing tools.
Sources:- Appsumo.com, Chatimize.com, Pagergpt.ai, G2.com
Our Expert's Opinion
[4/5]
Chatbase is a strong AI tool for businesses that need smart chatbots without coding. It is easy to set up, works with many apps, and gives personalized answers fast. The real-time data sync is very useful, and the smart escalation feature makes sure customers get help when needed. But, the chatbot can sometimes give wrong answers if not trained well, and the pricing might feel a bit high for small businesses. Also, the customization options could be better, as some AI settings feel too basic. Still, it is a great option for those who want a simple and secure AI chatbot with good support.
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