FreshChat

Freshchat by Freshworks is a powerful chat solution that helps businesses connect with customers across channels like web, mobile, and social media. It provides tools for creating seamless experiences, letting customers choose their preferred way to communicate—be it live chat, messaging, email, or voice. Freshchat stands out with AI-driven bots that automate support, freeing up agents to handle more complex issues. Its unified workspace gives agents everything they need to personalize customer interactions, from past purchases to ongoing issues. With proactive customer journeys, Freshchat helps you solve problems before customers even know they have them, making it a versatile tool for scaling great support. Plus, by upgrading to Freshdesk Omni, businesses can enjoy advanced ticketing and knowledge management, providing an all-in-one support experience.