Interakt

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Summary

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Foundation Year2020
Country🇮🇳 India
FoundersAakrit Vaish and Swapan Rajdev
TierFree Trial, Paid
PlatformsAndroid App, iOS App, Web Browsers
AI FeaturesAI Chat, AI Chatbot, AI Marketing Agents, AI Marketing AUtomation, AI Marketing Hub
Pricing From$11/month
SupportYes (Email, Help Center)
Best Used ForWhatsApp marketing, D2C sales, lead generation, customer support
Affiliate ProgramNo
White LabelNo
APINo

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Interakt Contact
Interakt logo
Interakt Pricing
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nterakt Homepage
Interakt Contact
Interakt logo
Interakt Pricing
Interakt Products
nterakt Homepage

Description

Interakt is an omnichannel conversational marketing, sales, and customer-support platform built around WhatsApp and Instagram. It helps businesses capture leads, run WhatsApp campaigns, automate customer conversations, manage sales pipelines, and provide support through a shared team inbox. The platform includes WhatsApp Business API, bulk broadcasts, chat automation, catalogs, payment features, CRM capabilities, campaign analytics, chatbot workflows, and AI-powered responses. Interakt is particularly focused on SMBs and D2C businesses that want to use WhatsApp as a sales and customer-engagement channel rather than simply as a messaging tool. It supports integrations with Shopify, WooCommerce, Razorpay, Google Sheets, Zoho and other business systems. Interakt was launched by Jio Haptik in 2020 and has grown into a major WhatsApp commerce platform, now serving businesses across multiple countries.

Features

  • WhatsApp Business API
  • Bulk broadcasts
  • Shared team inbox
  • WhatsApp CRM
  • Chatbot automation

Free Plan & Pricing

Free Tier

No free plan/trial available for Interakt
Paid Plans
$11/month
Unlimited Messages (Based on your WhatsApp Number)
Unlimited Contacts
15 Custom Fields
15 Custom Tags
$29/month
Unlimited Messages (Based on your WhatsApp Number)
Unlimited Contacts
25 Custom Fields
30 Custom Tags
5 Custom Events
$39/month
Unlimited Messages (Based on your WhatsApp Number)
Unlimited Contacts
30 Custom Fields
45 Custom Tags
7 Custom Events
Check Pricing On Interakt website
Refund Policy
Subscription refunds depend on Interakt's applicable terms; Meta messaging charges are separate and generally non-refundable.

5 Ratings

[4.1/5]

[N/A]

5app.ai Rating

[N/A]

AI Review

[2.1/5]

Reviews are mixed to negative overall. Trustpilot shows a poor rating with many complaints about support, billing, and long delays, while some app store reviews are more positive about ease of use and WhatsApp marketing features.
Sources:- Uk.trustpilot.com, Trustpilot.com

Last Fetched Date: September 2, 2026, 1:25 pm
Our Expert's Opinion

[4.8/5]

I found Interakt particularly useful for businesses that want to turn WhatsApp into a sales channel rather than simply use it for customer communication. I liked the shared inbox because multiple team members can manage conversations from one place, and the campaign tools make it easy to follow up with leads and existing customers. The Shopify and payment integrations also make the platform more useful for D2C businesses. I found the interface relatively easy to understand, although some advanced workflows require more setup than I initially expected. Support quality also seems somewhat inconsistent based on user feedback. Overall, I would recommend Interakt for Indian SMBs and D2C brands that depend heavily on WhatsApp.

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