Summary
| Foundation Year | 2011 |
| Country | 🇺🇸 United States |
| Founders | Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett |
| Tier | Free Trial, Paid |
| Platforms | Android App, API, iOS App, Web Browsers |
| AI Features | Agent Bot, AI Analytics, AI Chatbot |
| Pricing From | $29 Per Seat Per Month |
| Support | Yes (Chat) |
| Best Used For | AI Chatbot Services |
| Affiliate Program | No |
| White Label | No |
| API | Yes |
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Description
Features
- Business messenger
- Customizable bots
- Automated answers
- Product tours
- Outbound messaging
- Inbox
- Help center articles
- Apps and integrations
- Customer data
- Live chat
- Mobile apps
Free Plan & Pricing
Refund Policy
5 Ratings
[4.5/5]
[2.9/5]
5app.ai Rating
[N/A]
AI Review
[4.5/5]
Intercom is well-liked for its user-friendly interface, effective live chat, and AI-powered automation features that improve customer support and engagement. However, it is noted to be relatively expensive with some users mentioning a limited traditional ticketing system and a steeper learning curve for advanced features.
Sources:- Clearfeed.ai, Softwarereviews.com, Capterra.com
Our Expert's Opinion
[4/5]
After trying Intercom, I found it to be a powerful tool for customer support with some unique AI-driven features. The Fin AI Agent is impressive, handling simple questions automatically, which saves time for support teams. The inbox is well-designed, making it easy to track conversations across channels, and the Help Center is a nice addition for self-service options. However, the platform feels a bit complex at times, especially for smaller businesses that may not need all the features. Also, the lack of a dedicated desktop app is a bit frustrating for those used to having standalone apps. Overall, Intercom is a great option for larger teams with complex needs, but it may be a bit too much for smaller setups or those just getting started with customer service tools.
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