kapa.ai

Our Expert's Opinion

After testing kapa.ai and comparing it with other docs chat tools, I like that it stays focused on your product knowledge and uses RAG with source links, so it feels more trustworthy than a random chatbot. The website widget is easy to try, and features like source filtering and “deep thinking mode” are helpful when a question is tricky, but deep thinking can also feel slower. The best part is how many places it can pull from (docs, Slack, Confluence, GitHub, Zendesk, and more) and the analytics idea of spotting doc gaps, but the downside is setup can be a bit messy because getting clean, up-to-date sources and permissions takes real work. Also, when the documentation is thin, the answers can become short, incomplete, or “not found,” which is honest but still annoying for users. On the plus side, the enterprise security story (like SOC 2 Type II and encryption) is reassuring if you use internal data.