Summary

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Foundation Year1995
Country🇺🇸 United States
FoundersRobert LoCascio
TierPaid Only
PlatformsAPI, Web Browsers
AI FeaturesAgent Bot, AI Chat, AI Chatbot
Pricing FromN/A
SupportYes
Best Used ForChatbot Service
Affiliate ProgramNo
White LabelNo
APIYes

Description

LivePerson offers an advanced AI platform called the Conversational Cloud®, helping businesses create better customer experiences by turning traditional call centers into digital-first, messaging-based systems. With features like AI-powered chatbots, voice-to-digital solutions, and real-time insights, LivePerson helps companies like United Airlines, Chipotle, and Wayfair reduce costs and increase customer satisfaction. The platform supports seamless communication across voice, web, and social messaging channels, allowing customers to connect in their preferred way. Known for its scalability and security, LivePerson empowers brands to use AI to enhance customer interactions, streamline operations, and ultimately, deliver more personalized and efficient service.

Features

  • Digital Transformation
  • Conversational Cloud
  • Generative AI
  • Voice to Digital Solutions
  • Conversational Intelligence & Insights
  • Integrations
  • AI chatbots
  • Conversational AI
  • Messaging Channels

Free Plan & Pricing

Free Tier

No free plan/trial available for LivePerson AI
Paid Plans
Bronze (Request LivePerson)
No features available
Silver (Request LivePerson)
No features available
Gold (Request LivePerson)
No features available
Refund Policy
LivePerson did not provided any information about their refund policy.

5 Ratings

[4.2/5]

[1.4/5]

5app.ai Rating

[N/A]

AI Review

[4/5]

LivePerson is a powerful AI-driven chat and messaging platform that centralizes customer communications and supports automated plus live chats. It is intuitive and helps improve response speed during busy times, though setup can be complex.
Sources:- G2.com, Smbguide.com, Liveperson.knoji.com

Last Fetched Date: September 5, 2025, 6:23 am
Our Expert's Opinion

[4/5]

After trying LivePerson, I found it does a solid job helping businesses handle customer chats across different platforms. It makes conversations feel smooth, especially with AI that can guess what a customer might need. However, sometimes the AI seems a bit off, giving replies that don’t quite match the question, which can make things confusing. It’s great that it lets businesses use both chatbots and real people, but setting up the system isn’t as easy as some other tools. You need a bit of training to get it working well, and the costs can be higher than other options. It’s powerful, but for smaller businesses or new users, the setup can be a little overwhelming.

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