Summary
| Foundation Year | 2001 |
| Country | 🇺🇸 United States |
| Founders | Borge Hald, Amy Pressman |
| Tier | Paid Only |
| Platforms | Android App, API, iOS App, Web Browsers |
| AI Features | AI Analytics, API, Conversational AI, Personalized Messaging |
| Pricing From | N/A |
| Support | Yes |
| Best Used For | AI Analytics |
| Affiliate Program | No |
| White Label | No |
| API | Yes |
Gallery
Description
Features
- Customer Experience Management
- Digital Experience
- Experience Orchestration
- Personalized Messaging
- Employee Listening
- Employee Activation
- Ideas
- Conversation Intelligence
- Agent Coaching
- Quality Management
- Intelligent Callback
- Agile Research
- Consumer Intelligence
- Video Research
- Research Strategy & Services
Free Plan & Pricing
No free plan/trial available for Medallia AI
Refund Policy
5 Ratings
[4.5/5]
[3.4/5]
5app.ai Rating
[4/5]
AI Review
[5/5]
Great place to work with awesome people and management. Work-life balance is encouraged, but compensation and raises could be better.
Sources:- Indeed.com
Our Expert's Opinion
[4.5/5]
After using Medallia, I found it to be a powerful tool for gathering and analyzing feedback from customers and employees. The platform is user-friendly, and its AI features make it easy to get insights quickly. I liked how it integrates with other systems, so everything works together smoothly. However, setting up the platform can feel overwhelming at first because there are so many options to configure. Also, while the reports are detailed, they can be tricky to customize if you're not very tech-savvy. Overall, it’s a great tool, but it takes time to learn and get the most out of it.
Ayşe Aclan
Medallia AI is a solid tool that makes analyzing customer feedback much easier with its smart summaries and alerts. It helps spot issues quickly and suggests good actions, saving our team time. There are some setup tweaks needed at first, but overall it boosts our customer experience work well.