Medallia

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Summary

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Foundation Year2001
Country🇺🇸 United States
FoundersBorge Hald, Amy Pressman
TierPaid Only
PlatformsAndroid App, API, iOS App, Web Browsers
AI FeaturesAI Analytics, API, Conversational AI, Personalized Messaging
Pricing FromN/A
SupportYes
Best Used ForAI Analytics
Affiliate ProgramNo
White LabelNo
APIYes

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Description

Medallia is a leading platform that helps businesses understand and improve experiences for their customers and employees. It collects feedback from everywhere like websites, social media, and in-person interactions and uses advanced AI to analyze it in real-time. This means businesses can quickly learn what people want and take action to make them happy. Medallia offers tools for managing customer journeys, improving employee engagement, and even coaching contact center agents. With solutions tailored to industries like retail, healthcare, and travel, Medallia empowers brands to deliver personal, memorable experiences that keep people coming back.

Features

  • Customer Experience Management
  • Digital Experience
  • Experience Orchestration
  • Personalized Messaging
  • Employee Listening
  • Employee Activation
  • Ideas
  • Conversation Intelligence
  • Agent Coaching
  • Quality Management
  • Intelligent Callback
  • Agile Research
  • Consumer Intelligence
  • Video Research
  • Research Strategy & Services

Free Plan & Pricing

Free Tier

No free plan/trial available for Medallia
Paid Plans
Plan
Medallia did not provided any kind of information about their pricing. Contact Medallia to know more.
Check Pricing On Medallia website
Refund Policy
Medallia did not provided any kind of information about their refund policy.

5 Ratings

[4.5/5]

[3.4/5]

5app.ai Rating

[N/A]

AI Review

[4.5/5]

Medallia Experience Cloud has received overwhelmingly positive reviews. Users praise its ability to collect and analyze customer feedback effectively, providing actionable insights that help improve customer satisfaction and loyalty. The platform is particularly commended for its ease of use, customizable surveys, and real-time feedback capabilities. It also integrates well with most CRM systems, making it a valuable tool for customer-facing organizations. However, some users have noted that the platform can be intimidating for new users and that the data search feature could be improved. Overall, Medallia is seen as a powerful tool for enhancing customer experiences and driving business growth[1][4].

Last Fetched Date: December 9, 2024, 1:37 pm
Our Expert's Opinion

[4.5/5]

After using Medallia, I found it to be a powerful tool for gathering and analyzing feedback from customers and employees. The platform is user-friendly, and its AI features make it easy to get insights quickly. I liked how it integrates with other systems, so everything works together smoothly. However, setting up the platform can feel overwhelming at first because there are so many options to configure. Also, while the reports are detailed, they can be tricky to customize if you're not very tech-savvy. Overall, it’s a great tool, but it takes time to learn and get the most out of it.

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