Summary
| Foundation Year | 2015 |
| Country | 🇺🇸 United States |
| Founders | Puneet Mehta |
| Tier | Paid |
| Platforms | Web Browsers |
| AI Features | Agent Bot, AI Chatbot, Chat Agent, Chat Assistant, Generative AI |
| Pricing From | N/A |
| Support | Yes |
| Best Used For | Chatbot Provider |
| Affiliate Program | No |
| White Label | No |
| API | No |
Gallery
Description
Features
- Generative AI
- Automated customer care
- Real-time omnichannel intelligence
- AI-federated knowledge access
- Auto-pilot
- Co-pilot modes
- Security-first architecture
- Integration
Free Plan & Pricing
No free plan/trial available for Netomi AI
Refund Policy
5 Ratings
[4.8/5]
[N/A]
5app.ai Rating
[4/5]
AI Review
[4.3/5]
Netomi is an easy-to-use AI customer service platform that improves support efficiency and customer satisfaction. Users appreciate its transparency in AI workflow and strong customer support, especially from dedicated managers. The UI is intuitive and integration is smooth, though some users request more detailed analytics and data extraction features. Overall, the platform is responsive to feedback and continuously improving.
Sources:- G2.com, Capterra.com
Our Expert's Opinion
[4/5]
After trying Netomi, I found it to be a powerful tool with a lot of potential for improving customer support. Its ability to handle a variety of channels like email, SMS, and chat in one place is great, making it easier to reach customers where they are. The “Sanctioned Generative AI” adds an extra layer of security, which is reassuring. However, the setup wasn’t as simple as expected, and it took some time to integrate it fully with other systems. Also, while it’s good at handling common questions, it sometimes struggles with more complex or unique issues, which still need a human touch. Overall, Netomi stands out among similar tools, but there’s room for improvement in handling more specialized inquiries and making the setup smoother.
Sérgio Lecomte
Netomi AI has been a solid addition to our customer service team. It handles most inquiries quickly and accurately, freeing up our staff for more complex issues. The setup was smooth, and the support is responsive. There’s room for improvement in handling very niche queries, but overall, it’s a reliable tool for automating customer support.
امیر رضایی
Netomi AI is very helpful for customer service. It works fast and answers many questions automatically, which saves time. The AI keeps learning and improving, making the experience better over time. It is easy to use and helps agents focus on harder problems. Overall, a great tool for improving customer support.