Netomi

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Summary

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Foundation Year2015
Country🇺🇸 United States
FoundersPuneet Mehta
TierPaid
PlatformsWeb Browsers
AI FeaturesAgent Bot, AI Chatbot, Chat Agent, Generative AI, Integration
Pricing FromN/A
SupportYes
Best Used ForChatbot Provider
Affiliate ProgramNo
White LabelNo
APINo

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Netomi AI App Ecommerce

Description

Netomi is a leading AI-powered customer service platform, helping top brands deliver seamless, efficient customer experiences across every channel from chat and email to social media, voice, and SMS. With its industry-first “Sanctioned Generative AI” and advanced conversational AI, Netomi boosts support capacity by 5x, resolves up to 90% of queries, and reduces costs by 50%. Their platform effortlessly integrates into any existing customer experience stack, enabling automated, proactive, and secure customer care without needing engineering resources. Real-time omnichannel intelligence ensures every conversation is optimized, and AI-driven insights improve satisfaction by understanding customer intentions and sentiments.

Features

  • Generative AI
  • Automated customer care
  • Real-time omnichannel intelligence
  • AI-federated knowledge access
  • Auto-pilot
  • Co-pilot modes
  • Security-first architecture
  • Integration

Free Plan & Pricing

Free Tier

No free plan/trial available for Netomi
Paid Plans
Plan
Netomi did not provided any information about their pricing plans.
Check Pricing On Netomi website
Refund Policy
Netomi did not provided any information about their refund policy.

5 Ratings

[4.8/5]

[N/A]

5app.ai Rating

[N/A]

AI Review

[4.8/5]

**** Netomi is an AI-first customer service platform that helps companies deliver high-quality customer experiences while reducing costs. Users praise Netomi for its visibility into AI workflows, allowing them to adjust responses based on their processes. The platform is highly customizable, integrating seamlessly with various business systems, including Shopify and Magento. Many reviewers appreciate the proactive support and analytics provided by Netomi, which helps in understanding market changes and improving customer satisfaction. The customer success team is also commended for their excellent communication and collaboration. While some users suggest improving the analytics and data extraction capabilities, overall, Netomi is seen as a reliable and efficient solution for automating customer support queries across multiple channels.

Last Fetched Date: November 7, 2024, 12:39 pm
Our Expert's Opinion

[4/5]

After trying Netomi, I found it to be a powerful tool with a lot of potential for improving customer support. Its ability to handle a variety of channels like email, SMS, and chat in one place is great, making it easier to reach customers where they are. The “Sanctioned Generative AI” adds an extra layer of security, which is reassuring. However, the setup wasn’t as simple as expected, and it took some time to integrate it fully with other systems. Also, while it’s good at handling common questions, it sometimes struggles with more complex or unique issues, which still need a human touch. Overall, Netomi stands out among similar tools, but there’s room for improvement in handling more specialized inquiries and making the setup smoother.

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