PolyAI

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Summary

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Foundation Year2017
Country🏴󠁧󠁢󠁥󠁮󠁧󠁿 England
FoundersNikola Mrkšić, Tsung-Hsien Wen, Pei-Hao Su
TierPaid Only
PlatformsWeb Browsers
AI FeaturesAI Voice Assistant, AI Voice Bot, Call Routing, Troubleshooting
Pricing FromN/A
SupportYes
Best Used ForAI Voice Assistant
Affiliate ProgramNo
White LabelNo
APINo

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Description

PolyAI is a leading voice AI platform that helps businesses provide amazing customer service. Their voice assistants can handle over 50% of calls, working 24/7 to solve problems like booking, payments, account management, and more. They let customers talk naturally, change topics, and feel heard without long wait times. With support for 12 languages, they boost customer satisfaction, reduce costs, and even increase revenue. Companies like hotels, healthcare providers, and retailers use PolyAI to improve service, save money, and make their teams happier. Plus, it’s easy to set up, works with your current systems, and keeps improving with time.

Features

  • Call Routing
  • Authentication
  • Order Management
  • Troubleshooting

Free Plan & Pricing

Free Tier

No free plan/trial available for PolyAI
Paid Plans
Plan
PolyAI did not provided any information about their paid plans. To know more contact PolyAI.
Check Pricing On PolyAI website
Refund Policy
PolyAI did not provided any information about their refund policy.

5 Ratings

[5/5]

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5app.ai Rating

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AI Review

[4.5/5]

PolyAI has generally positive reviews from users. Many praise its ability to automate client calls effectively, with users appreciating the high-quality, human-like voice and the simple, user-friendly interface. The tool is also commended for its excellent customer support and ease of integration with various software systems. However, some users mention minor issues such as occasional slowness and the lack of voice analytics, which could enhance the analysis of customer requests. Overall, PolyAI is seen as a valuable tool for improving customer experience and reducing operational challenges, especially in sectors like hospitality where resources are limited[1].

Last Fetched Date: December 23, 2024, 9:10 am
Our Expert's Opinion

[4.7/5]

After testing PolyAI, I found it very impressive in handling calls with a natural voice and solving common customer issues like booking and payments. The setup was fast, and it worked well with my existing systems, which made it easy to start using. However, it sometimes struggled with very specific or uncommon questions, and it could feel a bit robotic during longer conversations. The dashboard for tracking performance is helpful, but it can be overwhelming with too much data. Overall, it’s a solid tool for automating simple tasks, but it needs improvement in handling complex customer needs.

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