Respond.io

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Summary

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Foundation Year2017
Country🇲🇾 Malaysia
FoundersGerardo Salandra, Hassan Ahmed, and Iaroslav Kudritskiy
TierPaid
PlatformsAndroid App, iOS App, Web Browsers
AI FeaturesAI Chatbot, AI Marketing Agents, AI Marketing AUtomation, AI Marketing Hub
Pricing From$79/month
SupportYes (Email, Help Center)
Best Used ForWhatsApp marketing, lead generation, sales automation, customer support
Affiliate ProgramNo
White LabelNo
APINo

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respond io homepage
respond io pricing
respond io products
respond.io contact

Description

respond.io is an AI-powered customer conversation management platform that brings WhatsApp, Instagram, Messenger, TikTok, email, voice, and other channels into one shared workspace. It is designed for businesses that want to combine marketing, sales, customer support, automation, CRM integrations, and AI agents within a single conversation platform. Teams can manage contacts, assign conversations, build automated workflows, send broadcasts, track customer journeys, and use AI agents to answer questions and qualify or convert leads. respond.io also provides developer APIs, webhooks, Zapier and Make integrations, HubSpot and Salesforce integrations, and advanced reporting. Pricing is based partly on Monthly Active Contacts, making it different from tools that primarily charge per agent. The company began in 2017 as Rocketbots and later rebranded as respond.io. It is headquartered in Kuala Lumpur, Malaysia, and currently serves more than 10,000 brands.

Features

  • AI agents
  • Shared inbox
  • WhatsApp API
  • Broadcast campaigns
  • Workflow automation
  • CRM integrations

Free Plan & Pricing

Free Tier

No free plan/trial available for Respond.io
Paid Plans
$79/month
Team inboxes, mobile app, AI Prompt, AI Assist, reports, growth widgets
$159/month
Starter + broadcasts, workflows, AI agents, advanced reports, Zapier/Make, API
$279/month
Growth + multiple workspaces, webhooks, SSO, custom channels
Custom Pricing
Unlimited users, higher API limits, enterprise controls
Check Pricing On Respond.io website
Refund Policy
Paid subscription fees are generally non-refundable, including unused periods, upgrades, downgrades, and partial billing periods.

5 Ratings

[4.8/5]

[N/A]

5app.ai Rating

[N/A]

AI Review

[4.7/5]

Respond.io gets very strong feedback overall. Most reviews praise its easy-to-use interface, unified inbox, and strong multichannel support, while a smaller number of users mention higher pricing and occasional support or billing issues.
Sources:- G2.com, Capterra.com

Last Fetched Date: September 2, 2026, 2:08 pm
Our Expert's Opinion

[4.9/5]

I found respond.io particularly strong when I wanted multiple messaging channels managed from one operational workspace. I liked the workflow builder because it gives businesses much more control than simple chatbot automation, especially when routing leads, assigning conversations, triggering follow-ups, or connecting CRM data. The AI agents were also useful because they can operate alongside human agents rather than replacing the entire support team. I found the reporting and integrations especially valuable for businesses with structured sales teams. The main downside for me is that pricing becomes more expensive as active contacts and users increase. Overall, I would recommend respond.io for growing businesses that treat messaging as a serious sales and support channel.

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