Shelf.io

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Summary

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Foundation Year2015
Country🇺🇸 United States
FoundersAlexander Krug & Vadim Belyaev
TierPaid Only
PlatformsAPI, Web Browsers
AI FeaturesAI Analytics, AI Knowledge Base, AI Workflow Integration
Pricing FromContact for Pricing
Support
Best Used ForAI Knowledge Base
Affiliate ProgramNo
White LabelNo
APIYes

Gallery

Screenshot 2026-07-23 143001
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Screenshot 2026-07-23 143014
Screenshot 2026-07-23 143001
Screenshot 2026-07-23 143005
Screenshot 2026-07-23 143014

Description

Shelf.io is an AI-powered knowledge management platform that helps organizations organize, search, and deliver trusted information to employees, customer support agents, and AI assistants. Using generative AI, enterprise search, and Retrieval-Augmented Generation (RAG), Shelf.io connects knowledge from multiple business systems into a single searchable platform. It automatically identifies outdated or duplicate content, verifies knowledge quality, and provides accurate answers through AI-powered assistants. Shelf.io is widely used by customer service teams, contact centers, IT departments, and enterprise organizations to improve support quality and reduce response times.

Features

  • AI Knowledge Base
  • Enterprise Search
  • Retrieval-Augmented Generation (RAG)
  • AI Answer Generation
  • Knowledge Verification
  • Content Deduplication
  • Knowledge Governance
  • Workflow Automation
  • API Integration
  • Analytics Dashboard

Free Plan & Pricing

Free Tier

No free plan/trial available for Shelf.io
Paid Plans
Contact for Sales
No features available
Check Pricing On Shelf.io website
Refund Policy
Shelf.io offers enterprise subscription plans. Refunds are generally governed by the customer agreement and are typically not available after contract execution, unless otherwise specified or required by applicable law.

5 Ratings

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5app.ai Rating

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AI Review

[4.5/5]

Shelf.io gets generally positive opinions. Public reviews show strong employee satisfaction on Glassdoor, and product writeups describe it as a useful knowledge base and AI platform for organizing and sharing information. There is less independent customer review detail in the results, so the score is based on the available evidence.
Sources:- Glassdoor.com, Thecxlead.com, Shelf.io

Last Fetched Date: July 23, 2026, 9:03 am
Our Expert's Opinion

[4.8/5]

After using Shelf.io, it stands out as one of the strongest enterprise AI knowledge platforms. The AI search is fast and accurate, pulling information from multiple connected systems without requiring users to switch between applications. Its knowledge governance tools help keep documentation current, making AI-generated answers more reliable. The platform is particularly valuable for large support teams and enterprises managing thousands of documents. While the setup process can take time and pricing is designed for business customers, Shelf.io delivers excellent performance for enterprise knowledge management.

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