Smartling is an AI-powered translation and localization platform that helps companies grow in many countries by making it easy to translate, automate, and manage all their content in one place. It gives you a cloud-based translation management system, smart AI + human translation options, and powerful translator tools with real-time context, so your words sound natural in every language. You can connect Smartling to your existing tools like websites, apps, CMS, and support platforms to move content automatically, use translation memory to save money, and see clear analytics about quality, cost, and speed. In short, Smartling lets teams ship global content faster, with better quality, and with less manual work.
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Summary
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| Foundation Year | 2009 |
| Country | 🇺🇸 United States |
| Founders | Jack Welde, Andrey Akselrod |
| Tier | Paid Only |
| Platforms | API, Web Browsers |
| AI Features | AI Translations, Linguistic Quality Assurance, Quality Checks, Smartling Translate, Translated text chat, Translation, Translation Memory |
| Pricing From | N/A |
| Support | Yes (Email) |
| Best Used For | AI Translations |
| Affiliate Program | No |
| White Label | No |
| API | Yes |
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Description
Features
- Translation Management System (TMS)
- Translator Tools (CAT tools)
- AI Hub / AI Translation (LanguageAI)
- Smartling Translate
- Translation Memory
- Glossary & Terminology Management
- Style Guides
- Quality Checks
- Linguistic Quality Assurance (LQA)
- Issues (in-platform issue management)
- Automated Workflows & Content Automation
- Integrations & Connectors (CMS, code repo, marketing, support, etc.)
- Translation Proxy / Global Delivery Network (GDN)
- Analytics & Reporting Dashboards
- Smartling Language Services (Human Translation & Editing)
- Security & Compliance (SOC 2, HIPAA/HITRUST, PCI, GDPR, ISO, etc.)
Free Plan & Pricing
Free Tier
No free plan/trial available for Smartling
Paid Plans
Core
Basic workflow, user, and project management
Access to set of pre-built integrations
CAT Tool with visual context and in-platform communication
Translation memory, 180 days
Essential reporting and automated quality checks
Basic linguistic quality assurance tools
Human translation services from Smartling
Enterprise
Fully customizable and dynamic workflows
Advanced user and project management
Translation memory with unlimited storage
Fully customizable linguistic packages,
including glossary and style guides
Fully customizable reporting
Top-of-the-line LQA Suite
AI and machine translation services
Bring your own translators
Refund Policy
Smartling did not provided enough information about their refund policy.
5 Ratings
[4.5/5]
[2.3/5]
5app.ai Rating
[N/A]
AI Review
[3.5/5]
Smartling is a legitimate translation and localization platform that is easy to use with good AI capabilities and customer support. However, users consistently report that pricing is high, and machine translation quality can be inconsistent and require manual editing. While the platform offers useful features like glossary management and smart matching, some customers have experienced delivery issues and inconsistent support quality.
Sources:- Scamadviser.com, Getapp.com, Pickwriters.com, Capterra.com, Trustradius.com, Crozdesk.com
Our Expert's Opinion
[4/5]
Smartling feels like a strong tool if you already know other translation platforms: the interface is clean, it is simple to move strings around, use translation memory, and work with both machine and human translation in one place. Many users say the workflows, QA checks, and integrations help big teams ship websites and apps in many languages faster. On the negative side, some reviews mention the price is high, setup of proxies and workflows can be complex, and there are sometimes small platform issues like tasks disappearing or confusion around word counts.
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