Summary
| Foundation Year | 2020 |
| Country | 🇮🇹 Italy |
| Founders | Michele Pomposo |
| Tier | Free Trial, Paid |
| Platforms | Web Browsers |
| AI Features | Agent Bot, AI Analytics, AI Chat, AI Chatbot, Design Studio, Image Carousel Replies, Multichannel Support, Pop-up Chat Widget, Visual Automation Workflows |
| Pricing From | $48.01 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Chatbot |
| Affiliate Program | No |
| White Label | No |
| API | No |
Gallery
Description
Features
- Design Studio
- Knowledge Base
- Multichannel Support
- AI Chatbot
- Live Chat / Pop-up Chat Widget
- Human-in-the-Loop / Handoff
- Prompt-Chains / Multiple AI Agents
- Self-Learning Agents
- Hybrid / Semantic + Full-Text Search
- Visual Automation Workflows
- API Endpoints / Prompt-Chain Execution
- Flow & Webhook Logging
- Image Carousel Replies
- Appointment Scheduling
- AI-Powered Email Integration / Ticketing
- E-Commerce Assistant (Shopping Carousels, Cart Automation)
- Analytics & Reporting
- Custom Branding / Customization Options
- Omnichannel Messaging (Chat, Email, Social)
- Ticket Management
- Real-Time Dashboard
- Mobile Access
- Conversation Archiving / Chat History
- Workflow Automation / Automated Routing
Free Plan & Pricing
Refund Policy
5 Ratings
[5/5]
[4.3/5]
5app.ai Rating
[5/5]
AI Review
[4.7/5]
Tiledesk is a powerful and easy-to-use chatbot and live chat platform praised for its AI capabilities and open-source features. Users highlight its customization, responsive support team, and good value, though some note occasional lag and limited chat box customization.
Sources:- Appsumo.com, Capterra.com, Softwareadvice.com, G2.com, Producthunt.com
Our Expert's Opinion
[4/5]
I tried Tiledesk after using some other chatbot and automation tools, and I think it is very powerful but also a bit confusing at first. The visual builder is nice because you can drag and drop things, but sometimes it feels slow and you need time to understand how prompt-chains work. I like that it connects to many channels like WhatsApp and email, and the AI answers are accurate most of the time, but setting up the knowledge base took longer than I expected. The handoff to human agents works well, but I noticed the dashboard can look crowded if you have many agents. Overall, Tiledesk is a strong open-source tool that can save time and reduce support work, but it still needs some polish to make it easier for beginners.
Yavir Zalozeckiy
Tiledesk is an amazing tool! It’s super easy to use and has helped me manage customer chats so much better. The interface is clean, and the features work perfectly. Highly recommend it to everyone.