Umnico is a simple but powerful omnichannel messaging platform that brings all your customer chats from 25+ messengers and social media into one place, so you never miss a message and can handle everything easily from one dashboard. It also has a visual AI-powered chatbot builder that lets you create automated assistants without coding to answer questions, collect leads, and support customers even when your team is offline, and it gives you analytics and performance tracking to see how well your team and bots are doing. With live chat for your website, automation tools, CRM features, and seamless integration with tools like WhatsApp, Instagram, Telegram and more, Umnico helps businesses boost sales and improve customer support with less manual work and smarter communication.
Summary
| Foundation Year | 2018 |
| Country | 🏴 England |
| Founders | Ilya Gladenko |
| Tier | Free Trial, Paid |
| Platforms | Android App, API, iOS App, Web Browsers |
| AI Features | Agent Bot, AI agent builder, AI Analytics, AI Chatbot, AI Knowledge Base, AI Lead Generation |
| Pricing From | N/A |
| Support | Yes (Email) |
| Best Used For | AI Agent and Automation, AI Analytics, AI Chatbot, AI Lead Generation, AI Knowledge Base |
| Affiliate Program | Yes |
| White Label | No |
| API | Yes |
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Description
Features
- AI Agent and Automation
- AI Analytics
- AI Chatbot
- AI Lead Generation
- AI Knowledge Base
- Omnichannel messaging
- Live Chat
- Chatbot Builder
- CRM integration with messengers
- Messaging API
- All-in-one messenger
- Social CRM
- Site Map
- WhatsApp Business Download
- MAX messenger download
- Telegram Link Generator
- WhatsApp Checker
- WhatsApp Link Generator
- QR code generator
- Messenger buttons for website
- Auto-Reply Generator for Messengers
- Messenger Marketing
- API documentation
- Live Chat for Customer Service
- Real-Time Marketing
- WhatsApp CRM
- Instagram CRM
- Telegram CRM
Free Plan & Pricing
Refund Policy
5 Ratings
[4.7/5]
[4.5/5]
5app.ai Rating
[N/A]
AI Review
[4.2/5]
Umnico is a popular omnichannel messaging platform praised for its intuitive UI, integration with over 25 messengers like WhatsApp and Telegram, group chats, chatbots, and free trial. Users appreciate ease of setup, sales automation, and customer support improvements, though some note high pricing, latency, inconsistent support, and billing issues after cancellation.
Sources:- Crozdesk.com, Capterra.com, G2.com, Getapp.com
Our Expert's Opinion
[4.5/5]
After trying Umnico for a few weeks and comparing it with other similar tools I have used, I think it can be very useful for teams that want to handle many chats from different messengers in one place and reduce manual replies, and the automation does make every day work easier. But it is not perfect the AI chatbot and automation setup can take time to learn, and at first it felt confusing to get all channels connected correctly, especially for someone new to omnichannel systems. Some integrations work smoothly, but others can have occasional hiccups or delays, and the mobile app still feels limited compared to the desktop version. For small teams it is a good value, but larger teams may find pricing goes up as more users and channels are added. Overall, it’s a solid messaging platform with real benefits and a few rough edges.
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