Summary
| Foundation Year | 2016 |
| Country | 🇺🇸 United States |
| Founders | Raghu Ravinutala, Jayakishore Gollareddy, Rashid Khan |
| Tier | Freemium, Paid |
| Platforms | API, Web Browsers |
| AI Features | Agent Bot, AI Chatbot, Chat Agent, Integration |
| Pricing From | N/A |
| Support | Yes (Email) |
| Best Used For | Chatbot Service |
| Affiliate Program | No |
| White Label | No |
| API | Yes |
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Description
Features
- Dynamic AI Agents
- Voice & Calls Automation
- Text & Instant Messaging Automation
- Email Automation
- Omnichannel Support
- AI Assistants
- AI Analytics
- No-Code Builder
- Lifecycle Optimizer
- Dynamic Conversation Designer
- Dynamic NLP™
- Enterprise-Grade Security
- Marketplace
- 150+ Plug-and-Play Integrations
Free Plan & Pricing
Refund Policy
5 Ratings
[4.4/5]
[N/A]
5app.ai Rating
[N/A]
AI Review
[4.2/5]
**** Yellow.ai is generally well-regarded for its user-friendly interface and effective integration with various channels like WhatsApp and websites. Users appreciate its ability to provide a human-like experience through chatbots and voice assistants, which helps in enhancing customer engagement and retention. However, some users have noted that advanced features can be limited, making it challenging to implement complex use cases without additional customization. Overall, the platform is praised for its ease of use, good support, and transparent analytics dashboard, but it may not meet the needs of all users, particularly those requiring deep customization.
Last Fetched Date: November 6, 2024, 2:10 pmOur Expert's Opinion
[4.5/5]
After trying out Yellow.ai, I found it to be an impressive tool for customer service automation, especially with its wide range of features like voice, chat, and email automation that work well across multiple channels. Setting it up was fairly straightforward, thanks to its no-code builder and easy integrations, which is great for teams that don’t have a lot of tech support. The platform's AI handles many languages and can feel almost human in responses, but sometimes it struggles with complex or very specific customer requests. The analytics feature is helpful but could use more customization for deeper insights. While it offers strong security, which is reassuring, the pricing can be a bit high for small businesses. Overall, it’s powerful and well-suited for larger organizations that want to automate support at scale, but it may not be the best fit for smaller teams needing a simple, cost-effective solution.
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