Summary

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Foundation Year2020
Country🇮🇹 Italy
FoundersMichele Pomposo
TierFree Trial, Paid
PlatformsWeb Browsers
AI FeaturesAgent Bot, AI Analytics, AI Chat, AI Chatbot, Design Studio, Image Carousel Replies, Multichannel Support, Pop-up Chat Widget, Visual Automation Workflows
Pricing From$48.01 Per Month
SupportYes (Email)
Best Used ForAI Chatbot
Affiliate ProgramNo
White LabelNo
APINo

Description

Tiledesk is an open-source Agentic-AI platform that helps companies automate conversations and workflows across web, WhatsApp, email, voice, and more all with no code. You can quickly design smart chats with a simple visual builder, connect your own knowledge base or documents, and let AI give accurate answers or take actions, like booking appointments, managing emails, or even handling e-commerce sales. It also has human-in-the-loop support, so complex issues can smoothly move to real agents. With prompt-chains, multiple AI agents, and real-time debugging, you can build powerful automation that keeps learning and getting better every day. Tiledesk is scalable, flexible, and GDPR-compliant, making it ready for businesses of any size to save time, cut costs, and deliver faster support.

Features

  • Design Studio
  • Knowledge Base
  • Multichannel Support
  • AI Chatbot
  • Live Chat / Pop-up Chat Widget
  • Human-in-the-Loop / Handoff
  • Prompt-Chains / Multiple AI Agents
  • Self-Learning Agents
  • Hybrid / Semantic + Full-Text Search
  • Visual Automation Workflows
  • API Endpoints / Prompt-Chain Execution
  • Flow & Webhook Logging
  • Image Carousel Replies
  • Appointment Scheduling
  • AI-Powered Email Integration / Ticketing
  • E-Commerce Assistant (Shopping Carousels, Cart Automation)
  • Analytics & Reporting
  • Custom Branding / Customization Options
  • Omnichannel Messaging (Chat, Email, Social)
  • Ticket Management
  • Real-Time Dashboard
  • Mobile Access
  • Conversation Archiving / Chat History
  • Workflow Automation / Automated Routing

Free Plan & Pricing

Free Tier
Free Trial (14 Days)
Limited Access
Paid Plans
Starter ($48.01 Per Month)
1 user included
800 conversations per month
5 AI Agents
Basic AI automation
Email support
Pro ($145.19 Per Month)
3 users included
3,000 conversations per month
20 AI Agents
Advanced AI workflows
Priority support
Business ($487.09 Per Month)
5 users included
5,000 conversations per month
50 AI Agents
Built-in AI automation
Dedicated support
Enterprise
Unlimited users
Unlimited conversations
Unlimited AI Agents
Enterprise Support & SLA
Account manager
Refund Policy
Tiledesk does not offer any kind of partial or full refunds on their subscriptions.

5 Ratings

[5/5]

[4.3/5]

5app.ai Rating

[N/A]

AI Review

[4.7/5]

Tiledesk is a powerful and easy-to-use chatbot and live chat platform praised for its AI capabilities and open-source features. Users highlight its customization, responsive support team, and good value, though some note occasional lag and limited chat box customization.
Sources:- Appsumo.com, Capterra.com, Softwareadvice.com, G2.com, Producthunt.com

Last Fetched Date: September 5, 2025, 6:23 am
Our Expert's Opinion

[4/5]

I tried Tiledesk after using some other chatbot and automation tools, and I think it is very powerful but also a bit confusing at first. The visual builder is nice because you can drag and drop things, but sometimes it feels slow and you need time to understand how prompt-chains work. I like that it connects to many channels like WhatsApp and email, and the AI answers are accurate most of the time, but setting up the knowledge base took longer than I expected. The handoff to human agents works well, but I noticed the dashboard can look crowded if you have many agents. Overall, Tiledesk is a strong open-source tool that can save time and reduce support work, but it still needs some polish to make it easier for beginners.

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