Summary
| Foundation Year | 2020 |
| Country | 🇮🇹 Italy |
| Founders | Michele Pomposo |
| Tier | Free Trial, Paid |
| Platforms | Web Browsers |
| AI Features | Agent Bot, AI Analytics, AI Chat, AI Chatbot, Design Studio, Image Carousel Replies, Multichannel Support, Pop-up Chat Widget, Visual Automation Workflows |
| Pricing From | $48.01 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Chatbot |
| Affiliate Program | No |
| White Label | No |
| API | No |
Gallery
Description
Features
- Design Studio
- Knowledge Base
- Multichannel Support
- AI Chatbot
- Live Chat / Pop-up Chat Widget
- Human-in-the-Loop / Handoff
- Prompt-Chains / Multiple AI Agents
- Self-Learning Agents
- Hybrid / Semantic + Full-Text Search
- Visual Automation Workflows
- API Endpoints / Prompt-Chain Execution
- Flow & Webhook Logging
- Image Carousel Replies
- Appointment Scheduling
- AI-Powered Email Integration / Ticketing
- E-Commerce Assistant (Shopping Carousels, Cart Automation)
- Analytics & Reporting
- Custom Branding / Customization Options
- Omnichannel Messaging (Chat, Email, Social)
- Ticket Management
- Real-Time Dashboard
- Mobile Access
- Conversation Archiving / Chat History
- Workflow Automation / Automated Routing
Free Plan & Pricing
Refund Policy
5 Ratings
[5/5]
[4.3/5]
5app.ai Rating
[N/A]
AI Review
[4.7/5]
Tiledesk is a powerful and easy-to-use chatbot and live chat platform praised for its AI capabilities and open-source features. Users highlight its customization, responsive support team, and good value, though some note occasional lag and limited chat box customization.
Sources:- Appsumo.com, Capterra.com, Softwareadvice.com, G2.com, Producthunt.com
Our Expert's Opinion
[4/5]
I tried Tiledesk after using some other chatbot and automation tools, and I think it is very powerful but also a bit confusing at first. The visual builder is nice because you can drag and drop things, but sometimes it feels slow and you need time to understand how prompt-chains work. I like that it connects to many channels like WhatsApp and email, and the AI answers are accurate most of the time, but setting up the knowledge base took longer than I expected. The handoff to human agents works well, but I noticed the dashboard can look crowded if you have many agents. Overall, Tiledesk is a strong open-source tool that can save time and reduce support work, but it still needs some polish to make it easier for beginners.
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