LivePerson

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Summary

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Foundation Year1995
Country🇺🇸 United States
FoundersRobert LoCascio
TierPaid
PlatformsAPI, Web Browsers
AI FeaturesAgent Bot, AI Chatbot, Generative AI, Integration
Pricing FromN/A
SupportYes
Best Used ForChatbot Service
Affiliate ProgramNo
White LabelNo
APIYes

Gallery

LivePerson AI App Integration
LivePerson AI App Agent Workspace
LivePerson AI App Manage Workspace
LivePerson AI App Executive Summary
LivePerson AI App Conversation Builder

Description

LivePerson offers an advanced AI platform called the Conversational Cloud®, helping businesses create better customer experiences by turning traditional call centers into digital-first, messaging-based systems. With features like AI-powered chatbots, voice-to-digital solutions, and real-time insights, LivePerson helps companies like United Airlines, Chipotle, and Wayfair reduce costs and increase customer satisfaction. The platform supports seamless communication across voice, web, and social messaging channels, allowing customers to connect in their preferred way. Known for its scalability and security, LivePerson empowers brands to use AI to enhance customer interactions, streamline operations, and ultimately, deliver more personalized and efficient service.

Features

  • Digital Transformation
  • Conversational Cloud
  • Generative AI
  • Voice to Digital Solutions
  • Conversational Intelligence & Insights
  • Integrations
  • AI chatbots
  • Conversational AI
  • Messaging Channels

Free Plan & Pricing

Free Tier

No free plan/trial available for LivePerson
Paid Plans
Bronze (Request LivePerson)
No features available
Silver (Request LivePerson)
No features available
Gold (Request LivePerson)
No features available
Check Pricing On LivePerson website
Refund Policy
LivePerson did not provided any information about their refund policy.

5 Ratings

[4.2/5]

[1.4/5]

5app.ai Rating

[N/A]

AI Review

[2.2/5]

**** LivePerson has received mixed reviews. Some users praise its ability to transform customer care by moving analog voice calls to digital messaging and bots, making it easier to manage customer interactions and secure more sales. However, many customers are generally dissatisfied, citing issues such as poor customer service, difficulty in canceling subscriptions, and concerns about data security. There are also complaints about the quality of psychic services, with many users reporting inaccurate readings and unprofessional conduct from the psychics. Overall, while some users find LivePerson useful for its AI features and customer support, many others have had negative experiences with the platform.

Last Fetched Date: November 7, 2024, 9:48 am
Our Expert's Opinion

[4/5]

After trying LivePerson, I found it does a solid job helping businesses handle customer chats across different platforms. It makes conversations feel smooth, especially with AI that can guess what a customer might need. However, sometimes the AI seems a bit off, giving replies that don’t quite match the question, which can make things confusing. It’s great that it lets businesses use both chatbots and real people, but setting up the system isn’t as easy as some other tools. You need a bit of training to get it working well, and the costs can be higher than other options. It’s powerful, but for smaller businesses or new users, the setup can be a little overwhelming.

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