Ada

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Summary

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Foundation Year2016
Country🇨🇦 Canada
FoundersMike Murchison, David Hariri
TierFree Trial, Paid
PlatformsAPI, Web Browsers
AI FeaturesAgent Bot, AI Chatbot, Chat Agent, Integration
Pricing FromN/A
SupportYes
Best Used ForAI Chatbot Service
Affiliate ProgramYes
White LabelNo
APIYes

Gallery

Ada AI App homepage
Ada AI App pricing
Ada AI App AI Management
Ada AI App Reasoning Engine

Description

Ada is an AI-powered customer service platform that helps businesses deliver fast, friendly, and accurate support across different channels like messaging, voice, and email. With Ada, companies can save up to 70% of customer conversations with automated solutions, cutting costs by 8 times compared to human agents. Its powerful Reasoning Engine combines AI insights and advanced knowledge retrieval, ensuring reliable, safe responses that are always improving. Trusted by top companies worldwide, Ada is designed to be easy to set up, work in 50+ languages, and follow strict security and privacy standards, so businesses can scale confidently while creating smooth and delightful customer experiences.

Features

  • Platform
  • Ada's Reasoning Engine
  • AI Management
  • Integrations
  • Messaging
  • Voice
  • Email

Free Plan & Pricing

Free Tier
Free Trial
Limited Access
Paid Plans
Chatbot (Request Ada)
Natural Language Understanding
Advanced Branding
Bot Persona
Multilingual
Training Suggestions
Predictive Suggestions
Guidance & Continuous Improvement
Channels
App Integrations
AI Agent (Request Ada)
Natural Language Understanding
Advanced Branding
Bot Persona
Multilingual
Rules
Guidance & Continuous Improvement
Channels
App Integrations
Check Pricing On Ada website
Refund Policy
Ada offers refund based on any prepaid fees that haven’t been used, based on the number of months remaining.

5 Ratings

[4.6/5]

[2.5/5]

5app.ai Rating

[N/A]

AI Review

[3.5/5]

**** Ada.cx is an AI-powered customer support platform that offers a range of features to enhance customer service experiences. Users praise its user-friendly interface, ease of integration with other systems, and efficient service. However, some users have reported issues with the platform's ability to understand complex queries, leading to frustration and duplicated conversations. Additionally, there have been concerns about the lack of transparent pricing and minimal product innovation. Despite these limitations, many users appreciate the customization options and reliable performance, making it a valuable tool for streamlining support processes. Overall, while it has its strengths and weaknesses, Ada.cx remains a solid choice for businesses looking to automate customer service, but with some caveats regarding its limitations and pricing transparency.

Last Fetched Date: November 8, 2024, 8:49 am
Our Expert's Opinion

[4.2/5]

After trying Ada, I found it to be a helpful tool that simplifies customer service by automating common questions and tasks, which can save time and reduce costs. The setup was quick and didn't need any coding, making it easy to get started. I liked that Ada could work across different channels like web chat and email, so customers could reach out however they preferred. However, sometimes the bot responses felt a bit too scripted, and Ada's AI could miss the mark on understanding complex issues. It’s a strong option for handling basic questions, but more advanced customer needs might still require a human touch. Overall, Ada is a good fit for companies that want simple and effective support without diving into complex configurations.

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