Summary
| Foundation Year | 2013 |
| Country | 🇺🇸 United States |
| Founders | Tytus Gołas, Marcin Wiktor |
| Tier | Free Trial, Paid |
| Platforms | Android App, API, Desktop App, iOS App, MacOS App, Web Browsers |
| AI Features | AI Analytics, AI Chatbot, Chat Agent, Integration |
| Pricing From | $29 Per Month |
| Support | Yes (Email) |
| Best Used For | AI Chatbot Support |
| Affiliate Program | Yes |
| White Label | No |
| API | Yes |
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Description
Features
- Lyro AI Chatbot
- Live Chat
- Help Desk
- Automation Flows
- Ticketing System
- Multichannel Communication
- Analytics
- Customization Options
- Integrations with various platforms
Free Plan & Pricing
Refund Policy
5 Ratings
[4.7/5]
[4.3/5]
5app.ai Rating
[N/A]
AI Review
[N/A]
**Star Rating: 4.3/5** Tidio generally receives positive reviews for its ease of use, robust features, and effective customer support. Users praise the platform for its simple and customizable interface, which makes it easy to set up and manage live chats and chatbots. The free plan is particularly noted for its basic services, including chatbot capabilities, which are a great starting point for businesses. However, some users mention issues with slow response times from customer support and limitations in the free plan, such as the inability to integrate with other applications without Zapier. Despite these minor drawbacks, Tidio is highly recommended for small and medium businesses looking to enhance their customer service and sales interactions through live chat and AI features. Overall, it is seen as a valuable tool for boosting customer interaction and sales conversion, with many users appreciating its reliable performance and exceptional support team.
Last Fetched Date: November 7, 2024, 2:21 pmOur Expert's Opinion
[4.5/5]
After trying Tidio, I found it to be a strong tool for customer support, especially with its Lyro AI chatbot that quickly responds to common questions. The live chat feature works well for real-time support, and the dashboard is clear and easy to manage, which is great for busy teams. However, setting up some of the automation flows took a bit longer than expected, and customizing these flows can feel a bit limiting if you want something really unique. Tidio has a solid integration list, but not all tools work seamlessly, so some extra setup was needed. Overall, it’s a very helpful app, especially for small to medium-sized businesses looking for a quick customer service solution, but there’s room for more flexibility.
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